Privacy Policy

Effective Date: January 1, 2025

Last Updated: January 1, 2025

1. Introduction

Prestige Food Central ("we," "us," or "our") is committed to protecting your privacy and personal data. This Privacy Policy explains how we collect, use, process, and protect your information when you use our services or visit our website, in compliance with the General Data Protection Regulation (GDPR) and other applicable privacy laws.

2. Data Controller

Prestige Food Central acts as the data controller for personal data processed in connection with our services. You can contact our Data Protection Officer at [email protected] for any privacy-related inquiries.

3. Information We Collect

Personal Information:

• Name and contact information (email, phone number, address)
• Company information (for corporate clients)
• Event details and preferences
• Dietary restrictions and allergies
• Payment information (processed securely through third-party processors)

Technical Information:

• IP address and browser information
• Website usage data and analytics
• Cookies and similar tracking technologies

4. How We Use Your Information

We use your personal data for the following purposes:

• Service Delivery: To provide catering and food distribution services
• Communication: To respond to inquiries and provide customer support
• Event Planning: To customize services based on your preferences and requirements
• Marketing: To send promotional materials (with your consent)
• Legal Compliance: To comply with legal obligations and business records
• Website Improvement: To analyze and improve our website performance

5. Legal Basis for Processing

We process your personal data based on:

• Contract Performance: To fulfill our service obligations
• Legitimate Interest: For business operations and service improvement
• Consent: For marketing communications and non-essential cookies
• Legal Obligation: To comply with applicable laws and regulations

6. Data Sharing and Disclosure

We may share your information with:

• Service Providers: Third-party vendors who assist with our services
• Payment Processors: For secure payment processing
• Legal Authorities: When required by law or to protect our rights
• Business Partners: With your explicit consent for specific services

We do not sell or rent your personal information to third parties for marketing purposes.

7. Data Retention

We retain your personal data only as long as necessary for the purposes outlined in this policy:

• Service Data: For the duration of our business relationship plus 7 years for financial records
• Marketing Data: Until you withdraw consent or 3 years of inactivity
• Website Data: As specified in our Cookie Policy

8. Your Rights Under GDPR

You have the following rights regarding your personal data:

• Right of Access: Request a copy of your personal data
• Right to Rectification: Correct inaccurate or incomplete data
• Right to Erasure: Request deletion of your personal data
• Right to Restrict Processing: Limit how we use your data
• Right to Data Portability: Receive your data in a structured format
• Right to Object: Opt-out of certain types of processing
• Right to Withdraw Consent: Remove consent for consent-based processing

To exercise these rights, contact us at [email protected].

9. International Data Transfers

If we transfer your data outside the European Economic Area (EEA), we ensure adequate protection through appropriate safeguards such as Standard Contractual Clauses or adequacy decisions.

10. Data Security

We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. This includes:

• Encryption of sensitive data
• Regular security assessments
• Access controls and staff training
• Secure data storage and transmission

11. Cookies and Tracking

We use cookies and similar technologies to enhance your website experience. For detailed information about our use of cookies, please see our Cookie Policy.

12. Children's Privacy

Our services are not directed to individuals under 16 years of age. We do not knowingly collect personal data from children under 16. If we become aware that we have collected such data, we will take steps to delete it promptly.

13. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes by posting the updated policy on our website and updating the "Last Updated" date. Your continued use of our services after changes constitutes acceptance of the updated policy.

14. Contact Information

For questions about this Privacy Policy or to exercise your rights, please contact:

• Data Protection Officer: [email protected]
• General Contact: [email protected]
• Phone: +1-555-PRESTIGE
• Address: [Business Address]

15. Supervisory Authority

You have the right to lodge a complaint with a supervisory authority if you believe we have not complied with applicable data protection laws. You can contact your local data protection authority or the authority in the country where we are established.